When booking a band, always make sure they are prepared to never arrive on time … we as a rule aim to arrive at least 2 hours prior to start time, even though the client would be expecting us to arrive about 1 hour prior to start. This is important for a number of reasons 1. gives the client and venue peace of mind to see you arrive so early and set up well ahead of schedule. It gives them the time and mental space to concern themselves about the other million things that could go wrong!
- Getting lost
- Client giving wrong address
One perfect example I can recall, was being involved in a tyre blowout on the M4. I pulled the car over to the side of the road, but this was quite close to vehicles exiting the motorway at high speed. I felt this situation too dangerous to tackle alone, so called for the recovery service for assistance. They arrived about 90mins after my call, we emptied the car off all equipment to access the spare wheel, the blown wheel was replaced, car repacked and I was back on my way. By allowing a 2.5 hour earlier than contracted, I arrived at the venue more than 1 hour earlier than the client was expecting me.
We even had an instance where the bride and groom had to change the location of their wedding last minute, but neglected to inform a number of the suppliers (including us), due to a falling out with the catering company on who’s grounds the reception was to take place. – we still arrived at the new location with time to spare having tracked down the best man on his mobile!
Had I planned to arrive on time, I would have been late arriving. We would rather arrive up to 3 hours early rather than a single minute late